Contact Us

Contact Details

Administration is handled by the Retirement Services Department. 

Email:
tfgretirementfund@tfg.co.za
Post: 
TFG Retirement Fund,
P O Box 6020,
Parow East,
7501 or
Stanley Lewis Centre,
340 Voortrekker Road,
Parow East,
7500


Contact Persons

Schlange Lincoln
Benefits Administrator

Chrislin Zimri
Chrislin Zimri
Benefits Administrator

Nonhlanhla Tsholombele
Benefits Administrator

Zakieyah Colli
Benefits Administrator

Nozibele Ludidi
Pensioner Administrator


Cindy Doyle
Retirement Benefits Counselor
Death, retirement and funeral queries

Cindy Presens
Benefits Team Leader


Cheryl Leetz
Team Manager
Benefits and Contribution Administration


Samantha Koopman
Contributions Administrator
Additional Voluntary Contributions (AVC's)

Liesl Govind
Contributions Administrator
Transfers In


Shabnam Bray
Fund Accountant


Faeza Chowglay
Senior Manager


Resolving disputes



Should you have a complaint and feel that:

  • the Fund made a decision outside of its powers, or
  • you were prejudiced as a result of poor Fund administration, or
  • there was a dispute of fact or the law, or
  • your company has not fulfilled its duty in terms of the rules.

You can send your complaint, in writing, to the Principal Officer, Ms Caron Harris, PO Box 6020, Parow East, 7501; or email tfgtfgretirementfund@tfg.co.za

You should submit as much information as possible so that the Fund can respond to you, in writing, within 30 days.

If you are not satisfied with the response you receive from the Fund, you can then take your complaint to the Pension Funds Adjudicator.

  1. Send your complaint, in writing, together with your personal details, all important information and supporting documents, to the Pension Funds Adjudicator, P O Box 580, Menlyn, 0063.
  2. A meeting may be set up with you or a representative of your Fund, if necessary.
  3. The adjudicator will make his/her decision and both you and the Fund have six weeks in which to appeal against this decision.
  4. After six weeks, the decision is binding. 

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